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Returning an item

Should the product not meet your requirements then you can use your right to return or exchange – this means simply send the product back in unused condition within 14 days of receipt. 

In case your order qualified for a free (discounted) shipping or delivery cost, actual shipping/delivery cost would be deducted from your refund.

All return postage & delivery charges are payable by the purchaser.

Please contact us if you are not sure, what's the cost.

Please ensure that you return products with sufficient postage. We recommend you, to inform yourself about the delivery costs at the post office or other Courier service, so you can find the best and cheapest delivery service for your return. The delivery costs will be refunded to you should we have made a mistake or the product was damaged during delivery, or the product is faulty.

Returning process:

• Inform yourself about the delivery costs at the post office or other Courier service
• Take the cheapest way to send the package back and get sure that the postage is paid
• Send the package back to following address:

Return-Address:

Monkparts Ltd
Pack Smart Limited
The Fulfilment Centre
Princes Drive
Kenilworth
Warwickshire
CV8 2FD


Exchange - Possibilities

• Replacement of the returned product with others products of our online shop

• Refund of the money – please make sure that you have specified us the IBAN and BIC/SWIFT numbers of your bank account or Paypal account.

• Credit at wsurf.eu store for your next purchase.

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